Support
Something not working, or a question before you buy? We’re a small studio and happy to help. Email us any time at asterstudio9@gmail.com. We usually reply within a day or two.
Quick answers
How does it work?
Upload one photo of your pet. We check that it’s actually an animal, then two different artists each draw a funny doodle version. You’ll see both as free previews. From there you can download the full-resolution files: a single take for $3.99, both for $4.99 (already bought one? add the other for just $1). Or have your favorite take printed on a mug, tee, or sweatshirt and shipped to you.
Can I get my doodle printed on something?
Yes. Choose Print my doodle and pick a product: an 11 oz ceramic mug ($19.99), a unisex cotton tee ($21.99), or a unisex fleece sweatshirt ($37.99). Apparel comes in a few colors and sizes S–XL; there’s a size guide right in the picker. Every print includes the digital files of both takes for free, and economy shipping is included in the price.
Where do you ship, and how long does it take?
We currently ship within the United States only. Each item is made to order: we process it in 1–2 business days, then economy shipping delivers in about 4–8 business days. Shipping is already included in the price, with no separate charge, and no expedited option yet.
What photos can I upload?
JPEG, PNG, WebP, and iPhone HEIC files up to 15 MB, one at a time. A clear, well-lit photo where your pet is the main subject gives the best doodle.
Why was my photo turned away?
Pet Doodle only draws pets and animals. Photos of people, objects, food, screenshots, or landscapes are politely declined. If you think an animal photo was rejected by mistake, try a clearer shot where the animal is front and center.
The drawings look rough and a little wonky. Is that a bug?
Nope, that’s the whole point. Pet Doodle is built for charmingly clumsy, hand-drawn ink doodles, not polished portraits. Wobbly lines and funny proportions are the style.
Can I get a different result?
Every pet gets exactly two takes, one from each artist, and there are no free re-rolls. Two independent takes give you a better shot at a keeper than redrawing the same one. You can always upload a different photo for a fresh pair.
How long can I download my portrait?
Before you buy, a portrait is kept for about 6 hours. Buy a digital download and your link stays good for 7 days; place a print order and it stays good for 30 days. We also email you the link so you can pick up your files on any device. If you lose access within that window, email us with your Stripe receipt and we’ll help.
How do payments and receipts work?
Payments are handled securely by Stripe. We never see or store your card details. Stripe emails you a receipt for every purchase.
Refunds?
Digital downloads are generally final: you preview both takes for free before paying, and files are delivered instantly. Printed products are made to order, so we can’t take them back for a change of mind, but if your item arrives damaged, defective, or wrong, email asterstudio9@gmail.com within 14 days with a photo and we’ll reprint or refund it. If a download failed or you were charged in error, we’ll always make it right.
What happens to my photo?
Your photo is used only to draw your doodle and is not kept afterward. See our Privacy Policy for the details.
Still stuck? Reach a human at asterstudio9@gmail.com.